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Rew Waltman
Beginner

Agent can't auto login using Agent Login button on the phone UCCX 8.5

Using the SURL button with agent login service. The agent still has to login manually. I have the service programmed but the agent still has to login using the keypad. Using 89xx phones and CUCM 8.5 and UCCX 8.5 Standard.

Service Subscription: Agent Login

Service Information
Required Field
Required Field
(Description)
(Description)
(Description)

service name = Agent Login

ASCII Service Name = Agent Login

Ext = 4091

ID = 4091

Pwd = 4091

Thanks for any help.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

take a look at this technote: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

You might want to modify the URL, use IPAgentLogin.jsp instead of IPAgentInitial.jsp

G.

View solution in original post

5 REPLIES 5
Gergely Szabo
Advocate

Hi,

what is the service URL you are trying to use here?

G.

Agent Login

Service Information

Service Name                   Agent Login

ASCII Service Name          Agent Login

Service Description           UCX Agent 1 Button Login

Service URL                     http://10.170.100.35:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

Secure-Service URL   

Service Category              XML Service

Service Type                    Standard IP Phone Service

Service Vendor   

Service Version   

Enable

Service Parameter Information

Parameters        Ext

            ID

            Pwd       

Hi,

take a look at this technote: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

You might want to modify the URL, use IPAgentLogin.jsp instead of IPAgentInitial.jsp

G.

It was the wrong service url.

Thanks,

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