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Agent Chat popup UCCX with Socialminer

Hi,

 

we use the chat-integration of social-miner in our UCCX.

It works fine, but our agens are unhappy, because there is no popup, when a chat arrives.

Is there a way to get a popup, when a call arrives, so the agens are notified about the incoming chat?

With workflows in Finesse administrator its possible to configure a popup, when a call arrives, but not for chats...

 

 

Regards

Florian

 

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