Hi,
we use the chat-integration of social-miner in our UCCX.
It works fine, but our agens are unhappy, because there is no popup, when a chat arrives.
Is there a way to get a popup, when a call arrives, so the agens are notified about the incoming chat?
With workflows in Finesse administrator its possible to configure a popup, when a call arrives, but not for chats...
Regards
Florian
