Agent deletion in UCCX 8

[renji joy]

Dear All,

How to delete the agent names in HR report tool in UCCX 8.2.

Regards

[Andrew Skelly]

There was a thread posted before about this for UCCX 7, but should still help you out.

https://supportforums.cisco.com/message/3227943#3227943

[Abhiram Kramadhati]

Hi Renji,

This is an expected behaviour of the system. So, what we need to do is to get root access and delete the names from the database directly. I will do that for you in the SR that is open with us

Regards,

Abhiram Kramadhati