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Agent deletion in UCCX 8

renji joy
Level 1
Level 1

Dear All,

How to delete the agent names in HR report tool in UCCX 8.2.

Regards

2 Replies 2

Andrew Skelly
Level 7
Level 7

There was a thread posted before about this for UCCX 7, but should still help you out.

https://supportforums.cisco.com/message/3227943#3227943

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Abhiram Kramadhati
Cisco Employee
Cisco Employee

Hi Renji,

This is an expected behaviour of the system. So, what we need to do is to get root access and delete the names from the database directly. I will do that for you in the SR that is open with us

Regards,

Abhiram Kramadhati