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Agent desktop unavailable

mumbles202
Level 5
Level 5

Running Finesse 10.6 and CUCM 10.5 which is running well for the most part. This is a small deployment with under 10 users, but occasionally some users are unable to login in the morning. The /desktop page doesn't load and they are stuck waiting until they are able to load the page. They can get to the admin page so there is connectivity to the server (single server, not Ha), but for about an hour they are unable to load the page. Then, without any intervention it begins working on it's own. Are there any logs that might help in troubleshooting.? Another user is logged in the entire time without any issues.

1 Reply 1

NetworkScoops
Level 1
Level 1
Is there any errors when they are unable to login?
When you state they can get to the admin page are you referring to they can get to Finesse Administration page and login or speaking of something else?
Have you already tried to restart the tomcat service to see if that helps going forward?
Have you checked the certificates?
You may have to regenerate them.