Agent Desktop Upgrade from IPCC Express to UCCX 7.0
Hello Fellow Engineers
Does anyone know a quick way of Upgrading the Cisco Agent Desktop Software from version 6.1 in IPCC to version 6.6 that is used in UCCX?
My Company are in the process of replacing IPCC 4.2 with UCCX 7.0 and we're looking for a good Migration and Testing plan, was wondering if there is some Registry Hack you can push out by Group Policy that would change the ip address of the Server its pointing to, and force the Software to download the latest version from the new Server if that makes sense?
You can change the IP address of the UCCX server that the Agent Desktop is pointing to. Enter in the Registy Editor, go to the HKEY_LOCAL_MACHINE >SOFTWARE>Spanlink>CAD>Site Setup. The IOR HOSTNAME and the LDAP Host 1 should be change to the UCCX with the new version. So when you open the CAD in the agent machine, inmediately it will ask for the upgrade of the CAD.
Thanks for the Reply although I tried changing these 2 Values to the New UCCX Server IP and ran the Software but it Hung for a while then came up with a message "The License and Resource Server may be down"
The Registr path was slightly different to the one you mentioned there was no CAD folder just HKEY_LOCAL_MACHINE >SOFTWARE>Spanlink>Site Setup
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep...