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Beginner

Agent Desktop watch queue

Hello guys,

at a small company i installed first time CCX with agent desktop and had some trouble with windows 7 SP1, but this is ficex by TAC.

But now when i want to implement the agent queue, i´m not able to see calls in the queue.

From other soloutions i know that i can watch, whos in the queue right now. Isnt it the same for Cisco Contact Center Express?

Thanks for your time.

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4 REPLIES 4
Engager

Agent Desktop watch queue

Hi Daniel,

You can use the Real Time Reporting tool (UCCX Admin->Tools->Real Time Reporting) to see the calls in Queue.

Thanks,

Anand

Pls rate helpful posts !!

Enthusiast

Agent Desktop watch queue

I believe you are referring to an agent seeing how many calls are in queue, is that correct?


Page 57 and on

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf

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Enthusiast

Agent Desktop watch queue

You can also use Cisco Supervisor Desktop application to view queues and queue stats.

Please rate helpful posts by clicking the Chuck Taylor logo!
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Beginner

Agent Desktop watch queue

If your call flow uses voicemail for CSQ then you will not see any queue calls as all will be processed.

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