at a small company i installed first time CCX with agent desktop and had some trouble with windows 7 SP1, but this is ficex by TAC.
But now when i want to implement the agent queue, i´m not able to see calls in the queue.
From other soloutions i know that i can watch, whos in the queue right now. Isnt it the same for Cisco Contact Center Express?
Thanks for your time.
You can use the Real Time Reporting tool (UCCX Admin->Tools->Real Time Reporting) to see the calls in Queue.
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I believe you are referring to an agent seeing how many calls are in queue, is that correct?
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You can also use Cisco Supervisor Desktop application to view queues and queue stats.