05-23-2012 08:14 AM - edited 03-14-2019 09:55 AM
Hello guys,
at a small company i installed first time CCX with agent desktop and had some trouble with windows 7 SP1, but this is ficex by TAC.
But now when i want to implement the agent queue, i´m not able to see calls in the queue.
From other soloutions i know that i can watch, whos in the queue right now. Isnt it the same for Cisco Contact Center Express?
Thanks for your time.
05-23-2012 08:18 AM
Hi Daniel,
You can use the Real Time Reporting tool (UCCX Admin->Tools->Real Time Reporting) to see the calls in Queue.
Thanks,
Anand
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05-23-2012 08:19 AM
I believe you are referring to an agent seeing how many calls are in queue, is that correct?
Page 57 and on
05-23-2012 08:21 AM
You can also use Cisco Supervisor Desktop application to view queues and queue stats.
05-23-2012 12:49 PM
If your call flow uses voicemail for CSQ then you will not see any queue calls as all will be processed.
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