Agent Desktop watch queue

[Daniel Flieth]

Hello guys,

at a small company i installed first time CCX with agent desktop and had some trouble with windows 7 SP1, but this is ficex by TAC.

But now when i want to implement the agent queue, i´m not able to see calls in the queue.

From other soloutions i know that i can watch, whos in the queue right now. Isnt it the same for Cisco Contact Center Express?

Thanks for your time.

[anchoudh]

Hi Daniel,

You can use the Real Time Reporting tool (UCCX Admin->Tools->Real Time Reporting) to see the calls in Queue.

Thanks,

Anand

Pls rate helpful posts !!

[Andrew Skelly]

I believe you are referring to an agent seeing how many calls are in queue, is that correct?

Page 57 and on

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf

[Andrew Skelly]

You can also use Cisco Supervisor Desktop application to view queues and queue stats.

[Cornelio M]

If your call flow uses voicemail for CSQ then you will not see any queue calls as all will be processed.