Hi guys,
The agent pause to lunch. During the interval the finesse logout the Agent and send the notification to supervisor as fail disconnection. In the trace MIVR show the following messages :
Extension:112548
Agentname: Talita
53168907: Oct 04 13:16:08.916 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=255, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=BR00128295, agentExtension=112548, agentInstrument=null, agentID_Long=BR00128295, duration=-1, nextAgentState=1 Remask=CRACTIRemaskField [reqMaskInstrument=112548, reqMaskExtension=112548, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets }
53168908: Oct 04 13:16:08.916 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] PersistentConnection: PersistentConnection::getPersistentConnection for address:terminal:112548:CSF112548
53168909: Oct 04 13:16:08.916 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF }
53168910: Oct 04 13:16:08.916 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] PersistentConnection: PersistentConnection::getPersistentConnection call success for address:terminal:112548:CSF112548
53168911: Oct 04 13:16:08.916 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=168813 to socket: Socket[addr=10.8x.1x.52,port=39637,localport=12028]
53168912: Oct 04 13:16:08.917 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] PersistentConnection: PersistentConnection::closePersistentConnection Call does not exists:
53168913: Oct 04 13:16:08.917 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] PersistentConnection: PersistentConnection::closePersistentConnection closed for address:terminal:112548:CSF112548, agent=TALITA TALOANE PASSOS DA SILVA
53168914: Oct 04 13:16:08.917 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-291-254799-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8x.13x.52,port=60266,localport=12028] }
53168915: Oct 04 13:16:08.918 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-269-1018587-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8x.1x.52,port=39637,localport=12028] }
53168916: Oct 04 13:16:08.918 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-269-1018587-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8x.1x.52,port=39637,localport=12028] }
53168917: Oct 04 13:16:08.924 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] JtapiRIMgr: LOGOUT_OBSERVE [112548]: Removed Address observer and Call observer for extn [112548]
53168918: Oct 04 13:16:08.924 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] RIMgr: All mappings for ICD extension key: 112548 has been removed from PrimaryExtToSecondaryExt!
53168919: Oct 04 13:16:08.924 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] JtapiRIMgr: The extension 112548 has been closed
53168920: Oct 04 13:16:08.924 BRT %MIVR-SS_RM-7-UNK:[pool-21-thread-4765] Resource: Rsrc: BR00128295 New State:LOGOFF Old State:IN_SESSION_PENDING_LOGOFF Reason code:255
53168921: Oct 04 13:16:08.927 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.8x.1x.52,port=39637,localport=12028] monitoredDeviceDN:112548, agentDN:112548, agentID:BR00128295, monitorID = 0, stateDuration = 0, agentstate = LOGOFF, eventreasoncode = 255, agentID = BR00128295, agentExtension = 112548, agentID_Long = BR00128295 } to outboundQ
53168922: Oct 04 13:16:08.927 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8x.1x.52,port=39637,localport=12028] invokeID:168813 } to outboundQ
53168923: Oct 04 13:16:08.928 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-77-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:BR00128295, state:1, csqID:-1)
53168924: Oct 04 13:16:08.928 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
53168925: Oct 04 13:16:08.928 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=1, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=LOGOFF, eventReasonCode=255, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=BR00128295, agentExtension=112548, agentInstrument=null, agentID_Long=BR00128295, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=112548, reqMaskExtension=112548, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 1]] to various sockets }
53168926: Oct 04 13:16:08.928 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF }
53168927: Oct 04 13:16:08.928 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-188-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=168813 to socket: Socket[addr=10.8x.1x.52,port=39637,localport=12028]
53168928: Oct 04 13:16:08.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-291-254800-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8x.13x.52,port=60266,localport=12028] }
53168929: Oct 04 13:16:08.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-269-1018588-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8x.1x.52,port=39637,localport=12028] }
53168930: Oct 04 13:16:08.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-269-1018588-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8x.1x.52,port=39637,localport=12028] }
53168931: Oct 04 13:16:09.363 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-205-0-RmCmCleanupThread] ContactMgr: Running cleanup in ContactMgr Does anybody know what this message represent?
