Agent EMail not downloading the mail-IPCCX

[sandeep pokhriyal]

IPCCX-7.0(1)SR05_Build504

I have configured the system but still i am unable to retrieve the mail.

I can see the mail in the toolbar. The email status bar shows- Draft.

When i click on the email it shows downloading email, but nothing appears on the Agent Email window.

I have reinstalled the software and update also happened.

No idea why the mail is not getting downloaded.

Regards,

Sandeep

[charlesgv]

Hi Sandeep,

Please uninstall the java and the cad from the machine. Reinstall the CAD again. This usually happens when the correct Java version is not available.

[sandeep pokhriyal]

Hi,

Thanks for the reply..

After reinstalling the CAD its showing the state of Email ready and not ready but i cannot change the status ;(

Before, atleast i could change the status and email was showing in the status bar.

Regards,

Sandeep

[leexz88]

check this out.  hope it helps

https://supportforums.cisco.com/message/1056355#1056355