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Agent Finesse browser details in Finesse logs

smeegada1
Spotlight
Spotlight

Can we find the agent Finesse browser type(Login to IE or Chrome,Edge) from any of the Finesse logs instead of asking agents?

 

Any info is appreciated.

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi,

 

You cannot get the Finesse browser type in the logs unless the Agent clicks the "Send Error Report" button to save the client logs to the Finesse server. It kind of defeats the purpose because at that point, you might as well just ask the agent what is their browser.

 

Thanx,

Denise

View solution in original post

2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi,

 

You cannot get the Finesse browser type in the logs unless the Agent clicks the "Send Error Report" button to save the client logs to the Finesse server. It kind of defeats the purpose because at that point, you might as well just ask the agent what is their browser.

 

Thanx,

Denise

Thanks for the info Denise.