agent freezes

[iptsupport]

Hello all,

We are having an issue with agent  freezes .

After a reboot, all is good.

my version uccx 9.0.2.11001-24

any idea?

[Murali_DS]

Hi,

Do u have any specific instances when the CAD freezes, say, when call arrives or during a wrap up or when transferred, also does it freeze during idle time.

[Murali_DS]

Hi, 

Do you still face this issue, if this is resolved, pls post the cause and suggest u to close this thread

Thx

M

[mohamed helmy]

Plus the questions below, also advise the CAD version.