Agent gets automatically READY state after apply NOT READY UCCX 10.6

[AhmedHamad77]

Agent gets automatically READY state after apply  NOT READY UCCX 10.6 and Agents using Cisco Finesse ? Is there any solution

[Deepak Rawat]

What is the exact behavior agents are experiencing there. Attach Agent State Detail report from CUIC for one of the affected agents for the time period when he/she faced this issue.

Regards

Deepak

[lorich]

Greetings,

We are on UCCX 10.6.1

My Agents are reporting this issue as well.  However, the issue is when logged in Ready and they receive a direct call to their extensions, rather than a UCCX routed call.   Finesse recognizes the busy state of the phone, however, when, during the call, an Agent places themselves in a Not Ready state, since Wrap-up does not work on direct calls, the state reverts immediately back to Ready when the Agent hangs up.  Is there a setting that I can make that will keep them Not Ready when they hang-up?