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Agent Greeting fails to play

hari.kanan
Level 1
Level 1

Has anyine tried to deploy agent greeting with the version 8.5

I am able to successfully record the greeting file and store it in the location and am also able to play the recorded file through the Record greeting application.

Now when I place a call to an agent the greeting does not play.

could able to the trace down to the SIP invite to the VXML gateway but it doesnt trigger the Bootstrap.vxml.

Unsure whats happening?

6 Replies 6

tunghj
Level 1
Level 1

Hi Hari,

Have you resolved the problem with Agent Greeting playback as you described above?

Seems like I am experiencing