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Agent Greeting-RecordAgentGreeting fails (no greeting filename)

Hello,

I've configured Agent Greeting feature for CVP 9 and i am dialling the recording script from Finesse 10.5;

i am choosing the option to record a greeting, then ( when the call reach the run ext. script for "RecordAgentGreeting", i am getting the following message:" a greeting file name was not provided" and the call exit from the success node.

below the activity logs of this call:

,start,newcall,

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,ani,012721214001

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,areacode,NA

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,exchange,NA

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,dnis,012721804282

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,uui,NA

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,iidigits,NA

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,parameter,ftpPath=en-us/app/ag_gr

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,parameter,callid=A9770E80000100000000002218C0740A

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,parameter,ftpServer=10.116.192.11|21|Anonymous|

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,parameter,_dnis=012721804282

.RecordAgentGreeting,05/14/2015 15:01:53.502,,start,parameter,_ani=012721214001

.RecordAgentGreeting,05/14/2015 15:01:53.502,CVP Subdialog Start_01,enter,

.RecordAgentGreeting,05/14/2015 15:01:53.721,CVP Subdialog Start_01,exit,done

.RecordAgentGreeting,05/14/2015 15:01:53.721,Check Required Information,enter,

.RecordAgentGreeting,05/14/2015 15:01:53.721,Check Required Information,exit,no greeting filename

.RecordAgentGreeting,05/14/2015 15:01:53.721,No Greeting Filename Error,enter,

.RecordAgentGreeting,05/14/2015 15:01:53.721,No Greeting Filename Error,interaction,audio_group,initial_audio_group

.RecordAgentGreeting,05/14/2015 15:01:53.721,No Greeting Filename Error,exit,done

.81.RecordAgentGreeting,05/14/2015 15:01:53.721,CVP Subdialog Return_01,enter,

.RecordAgentGreeting,05/14/2015 15:01:57.143,CVP Subdialog Return_01,exit,

.RecordAgentGreeting,05/14/2015 15:01:57.143,,end,how,app_session_complete

.RecordAgentGreeting,05/14/2015 15:01:57.143,,end,result,normal

.RecordAgentGreeting,05/14/2015 15:01:57.143,,end,duration,4

Thanks in advance

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1 ACCEPTED SOLUTION

Accepted Solutions
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Cisco Employee

Re: Agent Greeting-RecordAgentGreeting fails (no greeting filename)

What routing-client/DN is your agent greeting recording script attached to?   Are you invoking the ICM script by calling the CVP server directly or by the CUCM routing client?  It needs to be the latter otherwise the agent ID will be unknown.

Paul

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2 REPLIES 2
Highlighted
Cisco Employee

Re: Agent Greeting-RecordAgentGreeting fails (no greeting filename)

What routing-client/DN is your agent greeting recording script attached to?   Are you invoking the ICM script by calling the CVP server directly or by the CUCM routing client?  It needs to be the latter otherwise the agent ID will be unknown.

Paul

View solution in original post

Highlighted

Re: Agent Greeting-RecordAgentGreeting fails (no greeting filename)

Thank you Paul..you are right. it worked after i've changed the routing client