Agent Greeting with Genesys CTI/Desktop

[Dmitry Bokatov]

Hello everybody!

Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server.

The deployment - Unified CCE with Genesys CTI/Desktop Only.

He has:

- CVP 9.0;

- UCM 9.1;

- ICM 9.0.3;

- Genesys T-Server 8.0;

[SRINIVASAN SENTHAMARAI KANNAN]

Hi,

Agent greeting does not support Genesys Cisco T-Server.

It supports only with the out of box CTI toll kit.

Regards,

Srinivasan

[Dmitry Bokatov]

Thank you for your answer!

[PTS]

Hi

If you are open to 3rd party solution the you can check out below solution 

MARS Agent Greeting for Cisco CUCM.

PFA a short write-up on the solution.

For more details you can write to info@parsec-tech.com