06-06-2013 11:35 PM - edited 03-14-2019 11:51 AM
Hello everybody!
Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server.
The deployment - Unified CCE with Genesys CTI/Desktop Only.
He has:
- CVP 9.0;
- UCM 9.1;
- ICM 9.0.3;
- Genesys T-Server 8.0;
06-07-2013 04:20 AM
Hi,
Agent greeting does not support Genesys Cisco T-Server.
It supports only with the out of box CTI toll kit.
Regards,
Srinivasan
06-07-2013 05:45 AM
Thank you for your answer!
02-08-2022 01:57 AM
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