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Agent is logged out after 2 minutes being in Ready state.

silvakizir
Level 1
Level 1

Hi to everyone.

 

We have UCCX 12.0 in HA and CUCM 12.5

 

A specific agent is logged out every 2 minutes after being in Ready state no matter if the login happens on the service of CCX Master or Slave.

The agent logs in with the service button of the Cisco IP phone.

Finesse in Web Browser is not used.

 

The DN of the agent is unique and does not participate in Hunt Pilots

The DN of the agent is not a Shared Line.

It is the 1st number in the physical device.

 

I've removed the IPCC extension from the user in CUCM and reconfigured it but the problem still remains.

The agent has tried logging in to other devices where other agents have no problems but the specific agent was again logged out every 2 minutes.

I did unsubscribe and subscribe of the service at the phone but nothing changed.

 

I have attached a screenshot from the "Agent State Detail Report"

 

Can anyone help me?