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Agent License in IPCCE 7.0

dinesh joshi
Beginner
Beginner

Hi,

I am currently working with ipcce7.0 with ctios and ipivr. I want to check how many agents license do we have installed in icm.

Please let me know how and where we need to check the current agent license capacity in icm.

Regards,

Dinesh Joshi

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

UCCE Agent licenses are honor based and do not get applied anywhere on the system, in order to figure out what was purchased you can contact Cisco account team or check with licensing@cisco.com and they can pull what is registered against the smartnet contract (does not mean this is accurate)

HTH,

Chris

View solution in original post

2 Replies 2

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

UCCE Agent licenses are honor based and do not get applied anywhere on the system, in order to figure out what was purchased you can contact Cisco account team or check with licensing@cisco.com and they can pull what is registered against the smartnet contract (does not mean this is accurate)

HTH,

Chris

HI Chris,

Thanks for your reply.

Regards,

Dinesh Joshi

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