One of my clients was asking whether it was possible to automatically put the agent into ready state when they log in as they are finding agents login and don't go ready until they are chased to do so.
What version of UCCE/UCCX? Do agents use Cisco Agent Desktop?
Supervisors can change the agent states using Cisco Supervisor Desktop. I was also thinking you could use a workflow, but if I think the agent state change action can only be used in call event workflows (like when they hang up a call). Not sure why? Anywa I suppose you could use the Macro action and record a CAD macro (Ctrl W to go Ready).
1. IntroductionThe purpose of this document is to consolidate the list of deprecated Cisco IP Phone Models in different versions of Cisco Unified Communications Manager.2. RequirementsBasic knowledge of a Cisco Unified Communications ManagerBasic knowledg...
Message to visitors: this document is work in progress, will update in the coming weeks several times!
MPP 6800 series - DECT Deployment Guide
DECT stands for Digital Enhanced Cordless Telecommunications and is a standard for wireless voice services in bu...
This document describes how to collect CUCM devices reports from using the Command Line Interface (CLI) of the server's operating system (OS).
Contributed by Christian Nuche (cnuche), Cisco DSM Designated Services Manager - Hig...
This document describes how to collect Jabber reports from IM&P and CUCM servers using the Command Line Interface (CLI) of the server's operating system (OS).
Contributed by Christian Nuche (cnuche), Cisco DSM Designated Servic...
On December 5th Cisco’s Customer Connection program will hold an online briefing on all the new Webex Control Hub Analytics and Diagnostics features.
What's changed, you ask? Everything! Regina Moore, Dir. Product Management, and her tea...