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neeraj.suriyal
Beginner

Agent logon in cisco IPCC

Hi,

we are running cisco IPCC Enterprise 8.0 ,can any one help me to calculate the agent logon duration.

i need SQL query to calculate the agent logon duration

1 REPLY 1
Nathan Luk
Beginner

From any particular tables? Otherwise just use:

Select

Sum(LoggedOnTimeToHalf)

From

Agent_Half_Hour

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