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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Agent logout popup - supervisor alert

Good morning,

I would like to know if it is possible with UCCX 9.x to have the following:

- When last agent from a CSQ logout, have a popup on his CAD with message that he is last available agent before he logout.

- Once Last agent logout, play message if any caller still in the queue.

- Send an alert via email to a certain email address (supervisor i.e.)

Please give me any info/links explaining how to implement this. Thanks.

B.R

Ahmed

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Beginner

Agent logout popup - supervisor alert

Hi

At the first go , it looks like a very difficult thing to achieve.  i am not sure if you can achieve this ,

but here is some things you can try

first of all , you have to put a " Get reporting statistics " step in all your scripts , which will check for how many agents are logged in to the Queue.

then you have to use some " if \else " statement to pass some value to a variable ( you have to use an enterprise variable )

like " if ( Agentloggedin ==1 )

         set lastagentloggedin ==1 )

and then using enterprise variables from CDA , you can pass this value to CAD.

and you can generate email from Script as well , depending upon  no of agent logged in and send that email to supervisors.

now playing a message to agent , whether there is any caller in the queue , i am not sure how you can do that.

i hope this helps you to start thing up.

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