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Agent logout timeout UCCX finesse

fabien_damien
Level 1
Level 1

hello,

 

Is there a configurable logout timeout on Finesse (used with Cisco UCCX) when agents are in not ready state for a certain time? i'm thinking about something similar to ADS settings in UCCE.

 

Thanks and regards.

2 Accepted Solutions

Accepted Solutions

Chakshu Piplani
Cisco Employee
Cisco Employee

There is no setting for this.

However this is supposed to happen by default after 30 minutes.

 

here is an "open" enhancement defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy26881

 

Regards,

Chakshu

View solution in original post

7 Replies 7

I believe this is the parameter you are looking for. It is under System -> System Parameters on the admin page.

timeout.PNG

You mean the application timeout? "Default session timeout"?

This timeout is for the uccx applications and not for the agents...


you could try "set webapp session timeout [minutes]"

 

It looks like there is a bug for this command in most versions though (CSCun28885)

 

You're still talking application buddy..


Chakshu Piplani
Cisco Employee
Cisco Employee

There is no setting for this.

However this is supposed to happen by default after 30 minutes.

 

here is an "open" enhancement defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy26881

 

Regards,

Chakshu

Indeed, i contacted PDI helpdesk and they told me the same. 

My customer is asking for a 90 sec inactivity timeout, but It's good to know that there is a defect for the 30 min logout timeout in case similar problems occur. 

 

 

Thank you for your answer. 

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