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Webcast- Catalyst 9000
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Beginner

Agent logout timeout UCCX finesse

hello,

 

Is there a configurable logout timeout on Finesse (used with Cisco UCCX) when agents are in not ready state for a certain time? i'm thinking about something similar to ADS settings in UCCE.

 

Thanks and regards.

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Agent logout timeout UCCX finesse

There is no setting for this.

However this is supposed to happen by default after 30 minutes.

 

here is an "open" enhancement defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy26881

 

Regards,

Chakshu

Cisco Employee

Re: Agent logout timeout UCCX finesse

7 REPLIES 7

Re: Agent logout timeout UCCX finesse

I believe this is the parameter you are looking for. It is under System -> System Parameters on the admin page.

timeout.PNG

Beginner

Re: Agent logout timeout UCCX finesse

You mean the application timeout? "Default session timeout"?

This timeout is for the uccx applications and not for the agents...


Highlighted

Re: Agent logout timeout UCCX finesse

you could try "set webapp session timeout [minutes]"

 

It looks like there is a bug for this command in most versions though (CSCun28885)

 

Beginner

Re: Agent logout timeout UCCX finesse

You're still talking application buddy..


Cisco Employee

Re: Agent logout timeout UCCX finesse

There is no setting for this.

However this is supposed to happen by default after 30 minutes.

 

here is an "open" enhancement defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy26881

 

Regards,

Chakshu

Beginner

Re: Agent logout timeout UCCX finesse

Indeed, i contacted PDI helpdesk and they told me the same. 

My customer is asking for a 90 sec inactivity timeout, but It's good to know that there is a defect for the 30 min logout timeout in case similar problems occur. 

 

 

Thank you for your answer. 

Cisco Employee

Re: Agent logout timeout UCCX finesse

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