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Beginner

Agent logout

Is there possibility to change agent state from "Not ready" to "Logged-out" after his IP Phone being unregistered from Call Manager?

When agent was logged-in and, let's say,  his IP Phone unregister suddenly, agent still shows as "Logged-In:Not Ready" in Real Time Reporting.

Any ideas how to do that in UCCX 7.0 SR05?

Thx!

2 REPLIES 2
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Advisor

I don't believe this is possible. If we are talking about CAD then what you are seeing makes perfect sense to me as I think of CAD as the primary agent software and the phone is a peripheral device. If we are talking about IP Phone Agent (IPPA) then I could see how an unregistered phone should be logged off.

HTH.

Regards,

Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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Beginner

Hi,

I have the same issue, I need to force a logoff of the agent when the phone is logged of to extension mobility

Have you found a solution?

Thanks

Franco