05-11-2010 02:14 AM - edited 03-14-2019 05:43 AM
Is there possibility to change agent state from "Not ready" to "Logged-out" after his IP Phone being unregistered from Call Manager?
When agent was logged-in and, let's say, his IP Phone unregister suddenly, agent still shows as "Logged-In:Not Ready" in Real Time Reporting.
Any ideas how to do that in UCCX 7.0 SR05?
Thx!
05-11-2010 04:43 AM
I don't believe this is possible. If we are talking about CAD then what you are seeing makes perfect sense to me as I think of CAD as the primary agent software and the phone is a peripheral device. If we are talking about IP Phone Agent (IPPA) then I could see how an unregistered phone should be logged off.
HTH.
Regards,
Bill
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08-07-2012 07:48 AM
Hi,
I have the same issue, I need to force a logoff of the agent when the phone is logged of to extension mobility
Have you found a solution?
Thanks
Franco
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