08-22-2007 10:18 AM - edited 03-14-2019 01:12 AM
Hi,
I am having IPCC Express with Call Manager 4.2. We are having agents logged in through IP Phones through "IP Phone Agent Service". I want the agents to be in a ready all the time.
By default if an agent phone rings and not getting answered, the Agent state is going from "Ready state" to "Not ready" state. How can I prevent this ?
Thanks,
Manu
08-22-2007 10:34 AM
Look under your system parameters. Look for an option called "Agent State after Ring No Answer" or something like that.
08-22-2007 11:28 AM
Thanks for your input. Let me configure the same and check.
Thanks,
Manu
08-23-2007 05:59 AM
Hi Manu,
Just to add a short note, this is a very helpful doc for this process;
Change Agent State to "Ready" After Not Answering a Call
From this good doc;
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml
Hope this helps!
Rob
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