09-19-2018 02:45 AM - edited 03-14-2019 06:30 PM
Hi
I have a couple of users up are showing in the resources section of UCCX, but not in the Cisco Desktop Administrator.
These users have been removed from CUCM and their numbers delete, then created from scratch after a LDAP sync.
The LDAP Monitor and Desktop Sync services on UCCX have been restarted. CDA Manual sync is completing successfully.
I have removed the users, restarted the CTIManager service, UCCX cluster and then tried to re-add them to CUCM
This has all been done with the end result not changing. The users still show as resources, but will not be populated into CDA, so they are unable to log into CAD
Please Help
09-19-2018 09:53 PM
Hi there.
Has the IPCC Extension been configured under the Directory Number Associations on Call Manager?
This can be found under the User Management -> End User.
09-20-2018 01:27 AM
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