Agent not visible to Supervisor

[Richard Simmons]

Hi,

A customer is using UCCX 10.6 with Finesse and we have an issue with one newly created agent, the agent can log in take calls etc, shows in the correct reports however the supervisor is unable to see them within Finesse. I've checked both the Supervisor and the Agent and both appear to be configured correctly.

Both have tried logging in/out i've removed and re-added the agent to the team but they are still not showing up in the supervisors Finesse - any ideas on what would cause this and how to resolve it?

Thanks in advance,

Richard

[Deepak Rawat · Accepted solution]

Please try restarting Cisco Unified CCX Notification Service in after hours and that should probably fix this issue.

Regards

Deepak

[Richard Simmons]

HI Deepak,

I'll try that this evening and let you know tomorrow if its fixed.

Regards,

Richard

[Deepak Rawat]

Sure Richard, try this and then update the forum accordingly.

Regards

Deepak