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Agent Phone Restriction

cspiro
Level 1
Level 1

How can we in IPCC Enterprise track and deny agents dropping calls? they do it to increase performance and they do it from the phone so it can't be recorded by the Agent monitoring tool on the desktop.

1 Reply 1

ciscogini
Level 4
Level 4

Once the call is connected to the agent phone I d n think there any way fr the sytem to paull ht ecall back or controll it. It can just record the stats for the call