Agent Re-skilling issue

[subhrojyoti_hp]

Hi All,

I have assigned different supervisors agent reskiling capabilities. Respective supervisors are able to login to the agent re-skilling web portal and add/remove skill groups to agents. However when he clicks on "Skill Groups", all the available SG's are listed. Is there a way to list only specific SG's which concerns to that supervisor/team? Basically customer doesn't want a supervisor to assign a particular SG to an agent by mistake.

Thanks in advance,

Regards,
Subhrojyoti

[david.macias]

Not possible, train the supervisors to use the filter in the agent reskilling tool to ensure they only see the specific skill group they are looking for.

david

[Edward Umansky]

The Cisco CCMP product can provide this if the customer is interested in the investment.