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VIP Mentor

Agent removed from PQ still shows in Queue

Hi gents 

i have an agent that was removed from PQ by removing all attributes. He was also removed from his team. On ucce admin the agent has no attributes and no team. But when I test the agent credentials finesse shows the agent in the same queue he has been removed from and he also comes up on the queues wall board. Any ideas on why this is happening 

thanks 

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted

That is very old version and having lot of PQ bugs. Couple of them are here. 

CSCup44715

CSCun42350

CSCup40044

CSCup27350

CSCuo76339

CSCur72097

CSCui60336

These defects effects both routing and reporting .

I would suggest you to upgrade to latest version which is having all the fixes.

Hope this helps.

View solution in original post

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Beginner

It looks as a bug to me , it was only fixed with a Work around i suppose , Please go through 
CSCup40044

Regards, 

Anoop 

View solution in original post

5 REPLIES 5
Highlighted
Cisco Employee

Which version of UCCE you are using. There were multiple defects on PQ reskilling. 

Highlighted

Hi Sasikumar 

its UCCE 9

Please rate all useful posts
Highlighted

That is very old version and having lot of PQ bugs. Couple of them are here. 

CSCup44715

CSCun42350

CSCup40044

CSCup27350

CSCuo76339

CSCur72097

CSCui60336

These defects effects both routing and reporting .

I would suggest you to upgrade to latest version which is having all the fixes.

Hope this helps.

View solution in original post

Highlighted
Beginner

It looks as a bug to me , it was only fixed with a Work around i suppose , Please go through 
CSCup40044

Regards, 

Anoop 

View solution in original post

Highlighted

Thank you Anoop and Sasikumar. Assigning the agent to a new PQ and deleting the PQ worked

Please rate all useful posts