Agent removed from PQ still shows in Queue

[Ayodeji Okanlawon]

Hi gents 

i have an agent that was removed from PQ by removing all attributes. He was also removed from his team. On ucce admin the agent has no attributes and no team. But when I test the agent credentials finesse shows the agent in the same queue he has been removed from and he also comes up on the queues wall board. Any ideas on why this is happening 

thanks 

[Sasikumar Divvela]

Which version of UCCE you are using. There were multiple defects on PQ reskilling. 

[Ayodeji Okanlawon]

Hi Sasikumar 

its UCCE 9

[Sasikumar Divvela · Accepted solution]

That is very old version and having lot of PQ bugs. Couple of them are here. 

CSCup44715

CSCun42350

CSCup40044

CSCup27350

CSCuo76339

CSCur72097

CSCui60336

These defects effects both routing and reporting .

I would suggest you to upgrade to latest version which is having all the fixes.

Hope this helps.

[Anoop Krishnan · Accepted solution]

It looks as a bug to me , it was only fixed with a Work around i suppose , Please go through 
CSCup40044

Regards, 

Anoop 

[Ayodeji Okanlawon]

Thank you Anoop and Sasikumar. Assigning the agent to a new PQ and deleting the PQ worked