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Agent Reskilling CCX 7.01

Hi,

How can I perform agent reskilling in CCX 7.01? Is necessary to perform it have assigned Administrator role?

If we change a skill to an agent, is necessary that the agent logs out to refresh her skills?

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

How can I perform agent reskilling in CCX 7.01?

Click on the resource name and modify the skills and/or competency level for that agent.

Is necessary to perform it have assigned Administrator role?

Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.

If we change a skill to an agent, is necessary that the agent logs out 
to refresh her skills?

No

View solution in original post

3 REPLIES 3
Highlighted

How can I perform agent reskilling in CCX 7.01?

Click on the resource name and modify the skills and/or competency level for that agent.

Is necessary to perform it have assigned Administrator role?

Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.

If we change a skill to an agent, is necessary that the agent logs out 
to refresh her skills?

No

View solution in original post

Highlighted

Thank you Jonathan for your response.

Regarding "granted the supervisor role access to /appadmin by changing the system parameter for supervisor access", how can I perform it? Is necessary to restart any server from the cluster?

Thank you again.

Regards

Highlighted

Hi,

I have changed th system parameter and all works fine.

Thank you for your help.

Regards