Please note that it is not advisable to compare Live Data Report with the Stock Report. That being said, are you choosing Relative Data Range (Today) or Absolute Data Range while running Agent Summary Report. What if, you run the report at the beginning of day when agent had not answered any call, does it show 0 at that point or not.
Thanks for your help,
Kindly be informed while running Agent Summary Report ,i choose Relative Data Range (Today) .
and at the beginning of day when agent had not answered any call, it show 0 at that point .
what's wrong then ?
What if compare not at the beginning of the day, but at
Do you use
Please, be aware of comparing exactly _handled_ calls. Because usually reports contain answered calls, offered calls etc. These can be all different numbers.