10-15-2010 09:49 AM - edited 03-14-2019 06:42 AM
We want to produce a report of all our agents, what skills they are assigned, and what skill level.
If we navigate to a particular skill, we can "Open Printable Report of this Skill configuration". But it only shows the agent names, not the skill level. Also we would prefer one report that shows all skills.
Anything possible?
Thanks
Solved! Go to Solution.
10-19-2010 12:45 PM
Hi Thomas,
I am not sure if Historical reporting client can generate this report.
The best way will be to create custom reports.
More ifnormation about this can be checked from the section "Creating Custom Historical Reports for Cisco Unified CCX" in the link below
Also 'Db_Schema" docuement will be helpfull
Thanks
Anuj
10-19-2010 12:45 PM
Hi Thomas,
I am not sure if Historical reporting client can generate this report.
The best way will be to create custom reports.
More ifnormation about this can be checked from the section "Creating Custom Historical Reports for Cisco Unified CCX" in the link below
Also 'Db_Schema" docuement will be helpfull
Thanks
Anuj
10-20-2010 09:17 AM
Hi Anuj, thanks. You're correct the default Historical Reporting reports don't have this, but it looks like I can get it by creating a custom report.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: