08-08-2012 02:29 AM - edited 03-14-2019 10:19 AM
Am new to UCCX, we using CME 7 with UCCX 8, when I login to the agent on the phone, I get this error message. "Your request to change your agent state failed. try again". Please help
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08-08-2012 03:20 AM
Hi Steven,
I hope you are using the comaptiable version of CME with UCCX, please crossverify the same from the below link.
And than please check the workarounds mentioned in the below discussions.
https://supportforums.cisco.com/thread/2152343
https://supportforums.cisco.com/thread/2139454
Hope it helps.
Anand
Please rate the helpful posts by clicking on the stars below the right answers !!
08-08-2012 03:20 AM
Hi Steven,
I hope you are using the comaptiable version of CME with UCCX, please crossverify the same from the below link.
And than please check the workarounds mentioned in the below discussions.
https://supportforums.cisco.com/thread/2152343
https://supportforums.cisco.com/thread/2139454
Hope it helps.
Anand
Please rate the helpful posts by clicking on the stars below the right answers !!
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