Agent State Logs on Finesse as Live Data

[ravi.kumar1]

is there a way to get the following stat displayed on finesse, am more interested in seeing the CSQ the call is coming from when the agent goes to talking, please see below. This is not available on finesse

[dekwan]

Hi,

I think there is a CUIC Live data report for Finesse that shows this data: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101_chapter_0100.html...

Thanx,
Denise

[ravi.kumar1]

There is one but that doesn't show the queue information when the agent recieves a call and goes to talking.