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Beginner

Agent State Logs on Finesse as Live Data

is there a way to get the following stat displayed on finesse, am more interested in seeing the CSQ the call is coming from when the agent goes to talking, please see below. This is not available on finessepolly-1.JPG

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Cisco Employee

Re: Agent State Logs on Finesse as Live Data

Beginner

Re: Agent State Logs on Finesse as Live Data

There is one but that doesn't show the queue information when the agent recieves a call and goes to talking.
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