Good day. Recently we've encountered an issue regarding Cisco Finesse that every time the Agent change her state on her Finesse it is not reflecting real time in Finesse Supervisor Desktop.
Ex. Agent logged to her Finesse and change her state to "Ready", in Supervisor Desktop her state is still "Not Ready" every time the Agent change her state, it is not changing in the Supervisor Desktop and it needs to be refresh the browser of the Supervisor first for it to effect.
The issue resolves by restarting the CTI manager in CUCM and Cisco Unified Cluster Daemon (Node Manager) in the UCCX. however we are looking for the root cause of why this issue are being encountered.
Please see the attached logs for reference.
Hope someone can explain.
Thank you in advance.
