Finesse agents in READY mode are complaining that when they answer or originate a call on their direct Primary Extension that they are not automatically placed into NOT READY mode. When the agent places an outbound call on their Agent Extension, it does automatically go into NOT READY - OFFHOOK mode. These agents are using NOT READY reason codes.
Call Manager System version: 10.5.2.13900-12
UCCX System version: 11.6.2.10000-38
