Agent Statistics in Finesse Gadget

[saireddy072]

Hi,

I am newbie to Finesse gadgets, I want to show agent daily statistics in Finesse gadget. Wondering what API's could do this. Any help is appreciated.

Thanks!!

Sai

[ewindgat]

There is a live statistics report available for supervisors, not agents.

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1) - Live …http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/user/guide/UCCX_BK_F9324467_00_finesse-agent-and-supervisor-desktop/UCCX_BK_F9324467_00_finesse-agent-and-supervisor-desktop_appendix_0100.html#UCCX_RF_A0...

[saireddy072]

Hi Ewindgat,

Thank you for quick reply.

Are this live statistics are available for UCCE? or only to UCCX?

Because when I login to Supervisor desktop, I don't see any of the Tabs

Is there any setting that makes those tabs to appear on dsktop?

[ewindgat · Accepted solution]

It looks like you need to add this tab

You could try taking a look at this document...

Cisco Unified CCX Administration Guide, Release 10.0(1) - Cisco Finesse [Cisco Unified Contact Center Express] - Cisco

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_011010.html

And, the documentation says...

To add the Live Data report for Chat Queue Statistics to the supervisor desktop, look for the following:

<gadget>https://localhost:8444/cuic/gadget/LiveData/
 LiveDataGadget.jsp?gadgetHeight=310&
 viewId=E42ED788100001440000007B0A4E5CA1&
 filterId=ChatQueueStatistics.queueName=CL</gadget>