02-24-2006 10:48 AM - edited 03-13-2019 11:32 PM
I have an enviroment with CM 4.1.3 and CRS 4.0 where the client is looking to disable Chat between agents but allow chat with supervisors bothways. I was looking the the management guide for the agent and when I open the chat windows both agents and supervisors are available for chat. Is there a way to disable the chat between agents, without creating problems for information that goes to the supervisors?
Thanks
02-24-2006 06:54 PM
Hi,
I have had the same issue. The way I was able to get around this issue was to disable chat & then create a Hot key that had High Priority chat. This allows the supervisor or agent the option to press the key and this would open up a single passage between super & agent. Hope it helps
03-22-2006 03:27 PM
Which tool do you use to disable chat and create a hot key?
03-22-2006 11:08 PM
This has to be done from Cisco Desktop Administrator(CDA).For more details pls refer to
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cda611ug.pdf
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: