11-12-2010 07:34 AM - edited 03-14-2019 06:53 AM
I need our agents to make use of the handset only and not CAD. They need to be able to log in to their Q by the handset or IP Phone Service however I'm unable locate any information on this, is it possible
thanks
11-12-2010 07:44 AM
11-13-2010 03:43 AM
1. Create a new Phone Service
Go to Devices>>Device Settings>>Phone Services>>Add New
In the Service URL field, add http://UCCX_IP_ADDRESS:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
2. Subcribe this service from your device.
Do not forget to associate the device to your rm account.
11-14-2010 06:04 AM
Hi
You can follow one button login feature documented below to allow the agents to login into the phone directly .
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
Hope this is helpfull
Regards
Anuj
04-19-2011 03:58 AM
Found out about phone agent - works great
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