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Agent to log in Phone only

iptuser55
Level 6
Level 6

I need our agents to make use of the handset only and not CAD. They need to be able to log in to their Q by the handset or IP Phone Service however I'm unable locate any information on this, is it possible

thanks

4 Replies 4

Search IP Phone Agent, should be what you're looking for.  No need for a desktop.

david

Allan Perocho
Level 1
Level 1

1. Create a new Phone Service

  Go to Devices>>Device Settings>>Phone Services>>Add New

   In the Service URL field, add http://UCCX_IP_ADDRESS:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

2. Subcribe this service from your device.

Do not forget to associate the device to your rm account.

Hi

You can follow one button login feature documented below to allow the agents to login into the phone directly .

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

Hope this is helpfull

Regards

Anuj

planetmaker
Level 1
Level 1

Found out about phone agent - works great

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