Agents forced into Not Ready CCX System version: 10.6.1.11001-31
Having an issue where agents are receiving a call and automatically being pushed into Not Ready-No Reason. They need to manually change back into Read Status to take their next call. Has anyone had similar issues?
Hello Could someone solve this problem? I have the same scenario, I have 2 agents that when they end the call of a user of the PSTN it is not ready, when it should be put back ready. The agent has to do it manually and change the state when it should be automatic.
IntroductionFeatured ExpertQ:Under what circumstances does it make sense to view "resource total" as opposed to "resource available" or vice versa?Q:Can that be sent to a Syslog server?Q:Is it possible to see when a device has changed, for example, if a ...
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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