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jtrue0001
Beginner

Agents forced into Not Ready CCX System version: 10.6.1.11001-31

Having an issue where agents are receiving a call and automatically being pushed into Not Ready-No Reason.  They need to manually change back into Read Status to take their next call.  Has anyone had similar issues?  

3 REPLIES 3
Deepak Rawat
Cisco Employee

Please check if CTI Ports have the appropriate CSS to reach the agent partition. This should be the starting point.

Regards

Deepak

mohamed helmy
Beginner

Agree with our expert Deepak, check CSS for the CTI ports and the agents.

Regards, Mohamed Helmy

Hello
Could someone solve this problem?
I have the same scenario, I have 2 agents that when they end the call of a user of the PSTN it is not ready, when it should be put back ready.
The agent has to do it manually and change the state when it should be automatic.

Any help is welcome.

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