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Agents losing skills in IPCCX 4.0(5)

mmelbourne
Level 5
Level 5

‎06-05-2008 07:23 AM - edited ‎03-14-2019 02:20 AM

Has anyone seen an issue with agents losing assigned skills, as specified in the RmCm subsystem of IPCCX? This has happened to three agents, and they were definitely configured with skills (as they were taking calls earlier in the week).

We are running IPCCX 4.0(5) Premium.

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asafayan
Level 4
Level 4

‎06-09-2008 07:34 AM

We run IPCC Express 4.05 Enhanced and have never seen this issue!

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Naveen Raj Janardhan
Level 1
Level 1

‎06-09-2008 01:16 PM

Matthew,

we are running IPCC 3.5 premium and I had encountered similar issues late last year. I opened a TAC case and they attributed this to disconnecting and moving phones from one location to another even if it was temporary (which was kind of true in our case).

So, have the phones been moved around in your case?

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