Agents needs to hear beep sound in IPCC environment

[S N]

Hi All,

We have a requirement wherein the scenario is when the Call lands to the Agent , the Agent starts speaking to the customer.

When the Agent puts the call on hold the customer will hear a hold music .

The requirement is , when the Agent puts the call on hold , the Agent should hear a beep sound every 30 sec while the call is on hold.

Kindly help me how we can do this on the IPCC environment.

Thanks in advance

Sathya.

[S N]

Hi All,

Can anybody provide a suggestion on this ...

Regards

Sathya.

[S N]

Hi All,

In simple terms , The Phone A calls Phone B and Phone A puts Phone B on Hold , then Phone B will hear the hold Music.

The requirement is Phone A should also hear a hold music.

Kindly suggest the steps for this config.

Regards

Sathya.

[Aaron Harrison]

Hi

If Phone A put Phone B on hold, they should be doing something useful rather than just listening to music right?

As far as I'm aware there is no way to configure the system as you want it; and I'm not sure why you would want to have it that way.

Aaron

[Senthil Kumar Sankar · Accepted solution]

Hi Sathya,

You have Hold Reversion feature will work for your requirement.

The below two parameters will be available in the Service Parameters- Cluster Wide.

Hold Reversion Duration

Hold Reversion Notification Interval Required Field

I am attaching the document which will help you in understanding the compatability of phones and configuring this

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsholdrv.pdf

Regards,

Senthil

[S N]

Senthil, Thanks .. it was really helpful ...