I could not see logged in agents in CSD, I tried below troubleshooting steps,
1. Rebooted UCCX
2. Synchronize Directory service
3. recreated team with same as well as different name
Still am not able to see agent being listed in CSD
Sorry for the delayed response. Yes the issue got resolved. It was the anti virus installed on agent pc which was blocking the port caused this issue.
Thanks all for your inputs.
I am having similar issue, Did you get your issue resolved.
Agent A is not appearing in CSD. Agent B is flapping in CSD (Appears & Disappears).
CUCM Version: 10.5
UCCX Version: 10.6
I observed that the Agent A was NOT visible under Cisco Desktop Administration GUI. I performed a Manual Directory Resync. The agent was visible now.
When the Agent A logged into CAD after the above configuration changes, the Agent A was visible under CSD.
With regards to flapping Agent B, the issue did not re-occur today.
As you mentioned it was working before, so I suppose that agents already assigned to the correct team which the supervisor assigned to "as a primary or secondary supervisor" so please check the steps below:
- You can try to restart Desktop services on UCCX
- also make sure that no firewall blocking the traffic between CAD/CSD and UCCX server, these network ports are used, as the connection between CAD and CSD is real time:
59010, 59012, 59014, 59016
use Telnet command on CMD to check these ports
you can try to turn off windows firewall (agent and supervisor machines) and test again.
make sure agent is part of correct team , if that is correct then make sure Call Chat service port is enabled between CSD And CAD.
I have the same issue. Did you resolve it? And what was the resolution if you did?
I tried to do manual Directory resync, but this did not help.
I'm on UCCX 10.6 as well.