Agents remain in work state after the wrap up time

[Amine-K]

Hi,

After an os upgrade of callmanager 4.1.3 and a restart of the 2 IPCC Express servers, we faced a problem : Agents don't go automatically in Ready State after the wrapup time was finished, but remain in the work state until they make themselves Ready manually.

No errors found in the log files.

What may be the cause of that.

[Chris Deren]

Is the "Automatic Available" option enabled at the resource level?

Chris

[marks]

Hi

I have the same issue and have checked all of the agents recouse states and they are set to auto availiable. any more ideas?

Mark