I have a large install, with over 100 skills and CSQs. Three agents always show up in everybody's Not Reason Code Summary Report, even though they are not assigned to those skills. At this point none of these three agents has ever been active. My assumption is there is a bug that until an agent actually goes Active at least once this happens. I am looking for confirmation, documentation of such.
Actually it is version 8.0.2. And we have proved that until an agent goes Ready, they will appear on ALL Not Agent Reports for ALL Skills for ALL Teams, even though they are a member of only one Team have only one skill. So basically you need to have them go Ready briefly..then they appear correctly in the reports.