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Alert of UCCX Mastership Change UCCX 8 HA

joshuamarsh
Beginner
Beginner

Hello, Netpros.

I need to find a way to query or alert for mastership status or change of that status.  I can of course check for this manually by going to the web page and checking who is master and who is slave, but I need to be able to do this programatically.

I didn't see any alerts I could configure in RTMT.  I haven't been able to find anything in the CLI.  And I'm not finding anything in the MIBs which would point to this.  Is there something I'm missing in one of these areas?

I have a customer running heavy-duty custom reports against the secondary server, which in normal operation is ok, but when the secondary server is running as master, this is dropping the server to its knees and creating a mastership fight which temporarily drops the call center.

Joshua

2 Accepted Solutions

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee

I didn't go digging for alerts to double check your work, so I'll offer this alternate solution which you may or may not have been aware existed for UCCX 8.

HTTP GET on this URL (note, no trailing slash or it fails):

http:///uccx/isDBMaster

Returns this XML:

  1.0

  true

View solution in original post

Did you add your source ip address to the list of approved requestors?

This REST API can be requested only from those wallboard servers, which are

configured through Tools > Real Time Snapshot Config web page from the

Unified CCX Administration menu bar. See the following sub-sections for

detailed information on different scenarios.

Source:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Page 20-8

View solution in original post

5 Replies 5

Anthony Holloway
Cisco Employee
Cisco Employee

I didn't go digging for alerts to double check your work, so I'll offer this alternate solution which you may or may not have been aware existed for UCCX 8.

HTTP GET on this URL (note, no trailing slash or it fails):

http:///uccx/isDBMaster

Returns this XML:

  1.0

  true

Anthony,

Thank you for the response; however, I get a 404 when I try that.  I've verified no trailing slash (and tried w/ a trailing slash) and tried both http/https w/ the same result.  Any other ideas?  I am running version 8.0.2.11003-10.

Joshua

Did you add your source ip address to the list of approved requestors?

This REST API can be requested only from those wallboard servers, which are

configured through Tools > Real Time Snapshot Config web page from the

Unified CCX Administration menu bar. See the following sub-sections for

detailed information on different scenarios.

Source:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Page 20-8

That did it.  Thanks, Anthony!

Joshua

Very nice tip Anthony.  I wish more UCCX status was available via SNMP.  The serviceability guide makes reference to SNMP not being fully implemented.

I would have liked if I could monitor various system status parameters through a MIB (like Engine INSERVICE/Partial Service/OOS/etc).

But for now this XML get will have to do.

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