01-31-2012 07:05 AM - edited 03-14-2019 09:16 AM
I have 11 teams created in my UCCX 7.0(1) system. I can takes calls into the queues and everythign appears to be fine. I have added 3 queues and Teams recently but I can not get these teams to show up in th eSupervisor Desktop. In the Dropdown for (Select Team) I see only the initial 8 teams. Is there any reason why the other teams are not showing up? I cannot find a way to limit the number of teams or to increase the number of teams dispalyed in the Cisoc Supervisor desktop. The Teams all look the same.
I am really confused.
Any ideas what may be happening? Anything I may have missed in the Team setup that could be causing this? I even have restarted the UCCX server to see if that would resolve it, and that did not help.
Thanks much!
Dave
Solved! Go to Solution.
01-31-2012 07:07 AM
Have you added yourself as a supervisor to those teams? Have you closed out of supervisor completely and relaunched it?
01-31-2012 07:07 AM
Have you added yourself as a supervisor to those teams? Have you closed out of supervisor completely and relaunched it?
01-31-2012 07:18 AM
I had done both before to no avail. Since you had verified that it should be wokring, I uninstalled the supe cnd lcient desktop and reinstalled. I now see the queue.
Thanks much!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide